Customer Service
SHIPPING | RETURNS & EXCHANGES | PRIVACY & SECURITY
Guidelines
Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 2 business days pending availability and credit verification. All orders placed after 1 PM EST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1 PM EST will begin processing on the following Monday. Lotussarasota.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use UPS and Federal Express for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
Domestic shipping costs and methods
Lotussarasota.com is now offering FREE UPS Ground shipping on all orders $150.00 and over shipped within the 48 contiguous states. Select “FREE Ground” as your shipping method in checkout.
International Shipping costs, methods and disclosure
International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process. This is the last page before finalizing your order. From this page you may either cancel or proceed with your order.
Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from Lotussarasota.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.
If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
Pre-sale Items
Merchandise marked pre-sale is due to come in 2 – 3 weeks from posting date. This gives you the opportunity to buy the item before it hits the store. We indicate that the item will need extra shipping time. This usually means 2 – 4 weeks, but for more specific shipping information please email us at personalshopper@lotussarasota.com, or call us at (941) 906-7112.
Refused Shipments
If you decide to refuse any shipments from lotussarasota.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to lotussarasota.com. This amount will be subtracted from your merchandise refund.
If you have any shipping and handling questions or comments please call our offices at (941) 906-7112.
